Disputes dropped to zero after switching to 3D scans
How a four-bay body shop replaced 'send me a photo' with a walk-around 3D model every customer can rotate on their phone.
The before
Holt Body Works was losing 4-6 hours a week on phone calls about damage their customers swore wasn't there before drop-off. Photos didn't help — angle, lighting, and an iPhone 8 meant every car looked subtly different in every shot. The owner, Marcus, had started taking video walk-arounds on his own phone, but he had nowhere to send them that the customer could actually see in 3D.
The switch
Marcus signed up to Bury3D on a Friday evening. By Monday lunchtime he'd recorded scans for the three cars in his bays and sent each customer a share link. Two of those customers replied within an hour saying they'd already shown the link to their partner. One of them upgraded to a same-week slot.
Six months in
Holt's dispute rate dropped to zero in the first quarter. Average ticket size is up 18% because customers are confidently saying yes to additional work they can actually see (a small wheel-arch dent the eye misses, but the 3D rotation makes obvious). The team now scans every vehicle at intake, before parts assessment, and at handover.
“Customers used to argue about whether the dent was 'really that bad'. Now I send them a 3D scan before they collect. Disputes have dropped to zero.”